Privacy Policy

Last Updated: 9/8/24

1. Introduction

Welcome to Woof (“we,” “our,” or “us”). At Woof, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.woof.com], make a purchase, or interact with us through our social media channels and marketing efforts.

2. Information We Collect

We collect various types of information to provide you with a seamless shopping experience:

Personal Information: When you create an account, make a purchase, or contact us, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
Order Information: Details about the products you purchase, including product names, quantities, and prices.
Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and tailor content to your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and manage your orders, including payment processing through Stripe, and handle shipping and returns.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Marketing and Promotions: To send you updates, promotional materials, and special offers via email, SMS, and social media, provided you have opted in to receive such communications.
Website Improvement: To analyze user behavior and improve our website and services.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: We use third-party service providers, such as Stripe for payment processing, and Wix for website hosting. These providers are contractually obligated to safeguard your information and use it solely for the purposes for which it was provided.
Legal Requirements: We may disclose your information if required by law, or in response to legal requests to protect our rights or comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information.
Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
Deletion Requests: You can request the deletion of your personal information, subject to legal obligations and exceptions.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and enable us to provide a more personalized experience. You can manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.